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Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple …
PG Forsta HX PlatformFormerly Press Ganey + Forsta (Confirmit, FocusVision & Dapresy)
Overview
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer…
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What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both…
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Product Details
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- Competitors
- Tech Details
- FAQs
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. The platform helps monitor talk about the user's business – not just review scores, but written opinions too. This data with the reviews that come direct display a full spectrum of what people think, and vision into competitors’ reviews through the same lens.
PG Forsta HX Platform Video
Introduction to Confirmit
PG Forsta HX Platform Competitors
PG Forsta HX Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.
Clicktools and QuestionPro are common alternatives for PG Forsta HX Platform.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of PG Forsta HX Platform are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple and easy-to-learn solution, even for those who are not computer professionals. The software is primarily used for survey programming, both for client-related surveys and internal ones. It allows for the creation of complex survey designs and facilitates reporting and analysis with its Reportal module. Confirmit has proven extremely helpful in running quick analyses on the fly and digging deeper into the data. It also streamlines programming and allows for customization, enabling the creation of surveys that meet customer requirements and increase productivity.
Despite its many benefits, some users have experienced bugs and glitches within the software, leading to missing data and potential problems with customers or financial losses. Additionally, there have been instances where departments have transitioned away from using Confirmit due to its high pricing model. However, overall, Confirmit has been an invaluable tool for various use cases such as designing, tracking, and distributing online surveys, conducting CATI interviews at call centers, collecting opinions from healthcare professionals worldwide, collecting HR-related data through surveys, and hosting market research surveys and panel database information. It provides real-time access to accurate data and reports, streamlining operations across different departments within organizations.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
October 02, 2015
Leader in the industry.
Confirmit is used on a daily basis in my office. We use Confirmit to program nearly all of our online surveys. It is mainly used by the operations department, but since we are on the smaller size most employees use the software at one time or another.
- I like how many functions it is able to carry out. It can handle in-depth survey logic that other programs cannot (such as SurveyMonkey).
- I also like that if we are unsure of how to add the logic we need support is always available and ready to assist.
- I really do not have anything bad to say about Confirmit.
N/A
N/A
- Very positive impact on ROI, it allows us to do all our surveys in-house vs. having to contract them out.
SurveyMonkey, which does not compare at all.
8
Operations to Upper management and even client services.
3
Programming background.
- Programming surveys
- Quota control
- Exporting Data
- Entering Questions
- Testing the quality of our programs
- Being able to do multiple countries in 1 program
- Exporting data right to email
- Adding image clicks
- Copying programs
- Copying programs
- Adding countries
- Adding languages for those countries
Yes
We were only using SurveyMonkey, which did not let us do any complex surveys, those were all sourced out. By adding Confirmit we are now able to do all surveys in-house.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Third-party Reviews
Upgrading the ability for the program to handle complex logic.
I may review a few other products instead of just going with Confirmit so quickly, thought I do not think the outcome would be any different.
- Implemented in-house
- Not sure.
No
It has not been needed.
No
When we needed to figure out a ternary.
- Exporting data
- Checking/adding quotas
- Adding questions
- Adding complex logic
Yes
We have used this for image clicks and it worked well.
September 15, 2014
Glowing Review for Confirmit, My Favorite Survey Designer
Score 10 out of 10
Vetted Review
Verified User
We use Confirmit to program surveys for our clients, and we also use it as a database sometimes. It touches every area of the company but only my division (the data analysts) program with it or sign into it at all. It adresses the ability to create advanced surveys to almost any degree of complexity with relative ease and speed.
- My favorite thing about Confirmit over other survey packages is that you can program anything web-programming based into it by inserting JavaScript/jQuery in the question text or JavaScript tab. Using this technique I have worked around almost all of Confirmit's limitations.
- Confirmit handles quotas and databases very well
- It is easy to apply any sort of look/style that you want to a survey and switch between styles as well
- I would love if you could right click perhaps on the Quotas folder and select "recalculate all quotas". I often have a dozen or even more quotas in a project and it takes a while to double click into every one and select Recalculate Quota for every single one (this is necessary after testing when we need to clear data, or if we invalidate respondents in the middle of intervieweing.
- I'd love if it didn't sometimes do this thing where suddenly you can no longer double click or right click->Edit nodes in the survey tree... then I have to restart my browser. Not a big deal but it happens periodically.
- It would be JUST GREAT if the mobile layout built in would allow you to insert JavaScript. Instead it strips all script tags (and style tags but this is not a big deal since you can use Confirmit styles). This destroys our ability to use many of the custom solutions I have developed that rely on JavaScript/jQuery being embedded in the question text.
- We have been able to build surveys faster
- We have been able to create many, many custom solutions not built directly into Confirmit since it allows embedded code. Honestly if Confirmit started not allowing you to embed script tags into the question text, I would want to stop using it. It's its main advantage for me.
- It has allowed us to use its database designer feature to create databases of information, such as zip code -> state, DMA, region, etc, which allows us to save a tremendous amount of time trying to match these things up on the back end.
Confirmit is simply far more versatile and intuitive for me. Plus it gives you so much more power due to, as I described before, the ability to embed jQuery/JavaScript.
March 07, 2014
ConfirmIT Review
Score 7 out of 10
Vetted Review
Verified User
We currently use ConfirmIT to host market research surveys as well as panel database information. The entire company has access to the system through user accounts, but it is mainly used by our programming team to script the test/live surveys.
- ConfirmIt is very user friendly in terms of traversing the website and accessing usable respondent data. The layout design is very intuitive and allows me to get what I want when I need it, without a lot of button clicking, which is saving me time!
- None for the purposes of my use in the system.
- I don't have a response to this.
I've only ever used one other in-house proprietary software tool for survey programming. ConfirmIT is able to match the needs of our programs which is what we are looking for.